Shipping policy


All regular Continental orders are shipped via FedEx Ground or Freight, depending on the size of the order. Chive does not ship via any other Carrier.

All orders are processed through our head office in Toronto, Canada. Most of us live here, and most of our stock rests here. We also warehouse in and ship from San Diego, California. We frequently move products between the two locations to ensure the speediest delivery of items to you! All customs/border red tape is handled by Chive, with FOB rates applying from Buffalo, NY, and Toronto, Ontario, for all Canadian accounts. 

We ship quickly—that's one of the reasons everyone loves us. Lead time is typically 3-5 business days. If you need something quicker, we are happy to offer an expedited rate. 

All first-time, second-time, and one-millionth-time orders are subject to a flat-rate shipping charge of 19% of the original total cost of items before quantity or closeout discounts. 

A flat rate insurance/packing charge of 2%, calculated off the total cost of items after quantity or closeout discounts, will be applied to all orders.

For our Canadian customers, shipping rates vary depending on where you are. We will provide you with a quote before we ship anything to you.

Freight shipments that require a lift gate, notification, residential, inside delivery, etc, will be subject to ancillary costs accordingly. 

All residential and some commercial shipping addresses are subject to a service charge compliments of FEDEX.

Residential shipping address: $3.50 per box

Commercial shipping address: $2.10 per box

NOTE: Chive is NOT notified of these additional charges until approximately one month after your order has been received. These charges will automatically be billed to your credit card.

Payments

Payment Processing is turned off on the front end of www.ChiveWholesale.com. Once you place your order, we will contact you to finalize all details and get your preferred payment info. 

We accept Visa, MasterCard, Discover and AMEX. Sorry, we do not accept international wire transfers.

The prices you see on www.ChiveWholesale.com are the same for Canadian or American customers. All Canadian transactions will be charged in Canadian dollars on a Canadian terminal, and all American transactions will be charged in American dollars on an American terminal. 

Non-North American customers

Contact us at info@chive.com for a shipping quote.